Customer Care

Made To Order vs Ready To Ship

Unless otherwise noted as Ready To Ship, your items will be Made to Order. Please allow two weeks for the production of your item(s). 

In rare circumstances production times may be increased. You will be notified via email if we expect your items will take longer to make than our usual time frame. 

Please note that due to the handmade nature of our items, there may be minor variations between items. Every effort has been made to depict the items accurately. 

Australian shipping

Regular shipping within Australia is free. For express shipping, we charge a flat fee of $15. 

Items are shipped using Australia Post and usually take 1-7 days to arrive once shipped. All items are shipped with tracking and require a signature on delivery.

International shipping

Items are shipped using Australia Post and may take 7-28 days, or longer, to arrive once shipped. 

Regular shipping to New Zealand is charged at a flat fee of $15 AUD and express shipping is charged at $25 AUD.

Regular shipping to the United States is charged at $45 AUD. This higher flat rate covers mandatory tariffs which must be paid by the seller.

All other international shipping locations are charged a flat fee of $25 AUD for regular shipping and $40 AUD for express shipping.

International customers please note that some countries will charge additional import and/or custom duties that have not been included in the price of your order or shipping. These are the sole responsibility of the customer and will need to be liaised directly with the custom authority at the country of destination. 

Returns

If you change your mind, you may return your items within 14 days for store credit. Store credit does not expire.

Items must be unworn, unwashed, unaltered, with swing tags attached and in resalable condition.

Shipping costs are non-refundable. 

For change of mind returns, you will be required to cover the cost of shipping back to our Melbourne studio. 

Please contact hello@astheykissconsume.com to arrange a return.

Exchanges

As They Kiss Consume does not offer exchanges. If you would like to change your item, please return it to us for store credit and then purchase your new item.

Shipping Terms

Please note that As They Kiss Consume is not liable for any damaged, missing, stolen or delayed packages. We will not offer refunds for parcels that are damaged, missing, stolen or delayed. If you believe that something may have happened to your parcel during transit, please email us at hello@astheykissconsume.com so we can lodge an enquiry with Australia Post. We will do what we can to help.